Unfortunately, our supplier had a cut in the quantity of the product we pre-ordered, and as a result, we were unable to fulfill your entire preorder. We understand how frustrating this must be for you, and we want to assure you that we are doing everything we can to resolve the issue as quickly as possible.
The payment will be refunded as soon as we cancel your order. And it may takes a few days for the bank to process the refund.
If you have any further questions, please don't hesitate to contact us. Our team is here to assist you in any way we can.

Thank you for your understanding and patience.