❌ Cancellation Policy

🌏 We ship worldwide – Direct from Japan to your doorstep! | 🇪🇺 EU customers: Visit our EU site zenpan-eu.com (launching soon – no customs or import fees!)

You may cancel your order within 24 hours of purchase. A $9.98 cancellation fee will apply.

Refunds will be issued to your original payment method within 3–5 business days.

Note: Pre-order items are not eligible for cancellation.

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Free Shipping – On Orders Over $2,000

We offer free worldwide shipping on all orders over $2,000!
✅ Available for all countries
✅ Tracked shipping with reliable carriers
✅ Automatically applied at checkout – no code needed
🎁 Build your collection with confidence — and enjoy shipping on us.

Satisfied or Refunded – No Worries, We’ve Got You!

At Zenpan Japan, your satisfaction is our top priority.
If you're not 100% happy with your order, we’ll make it right — or refund you.
✅ 14-day return policy
✅ Hassle-free process
✅ Fast support in English and Japanese
✅ Full refund if items are damaged or incorrect
💬 Questions? Contact our team anytime.
We’re collectors too — and we care.

Top-Notch Support – We're Here for You

Have a question about a card, shipping, or your order?
Our dedicated support team is always ready to help — fast, friendly, and reliable.
✅ Responsive via Email & Contact Form
✅ Multilingual support (English / Japanese)
✅ Real TCG experts, not bots
✅ Quick turnaround – typically under 24h
✨ Whether you're a seasoned collector or just starting, we're here to make your experience smooth.

Secure Payments – Shop with Confidence

Your information is safe with us.
We use trusted payment gateways to ensure every transaction is encrypted and secure.
✅ SSL-encrypted checkout
✅ Trusted providers: PayPal, Visa, Mastercard & more
✅ No hidden fees
✅ Fast & safe global processing
🔐 Collect with peace of mind — we’ve got your back.

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