🔄 Return Policy

🌏 We ship worldwide – Direct from Japan to your doorstep! | 🇪🇺 EU customers: Our EU site zenpan-eu.com is now live – enjoy local shipping with no customs or import fees!

We accept returns within 14 days of delivery. Items must be unopened, unused, and in original condition with all tags and packaging.

To request a return, email us at info@zenpan-ec.com. Customers are responsible for return shipping costs. Returns without prior approval will not be accepted.

Please note: We do not accept returns or refunds due to price differences (e.g., if the product price changes after your purchase).

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if it arrives damaged, defective, or incorrect.

Exchanges

For a quick exchange, return the original item and place a new order.

Refunds

Once your return is received and approved, we will issue a refund to your original payment method. Processing time may vary depending on your bank.

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Damaged or Incorrect Items

Exchanges

Refunds

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