🔄 Return Policy

🌏 We ship worldwide – Direct from Japan to your doorstep! | 🇪🇺 EU customers: Visit our EU site zenpan-eu.com (launching soon – no customs or import fees!)

We accept returns within 14 days of delivery. Items must be unopened, unused, and in original condition with all tags and packaging.

To request a return, email us at info@zenpan-ec.com. Customers are responsible for return shipping costs. Returns without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if it arrives damaged, defective, or incorrect.

Exchanges

For a quick exchange, return the original item and place a new order.

Refunds

Once your return is received and approved, we will issue a refund to your original payment method. Processing time may vary depending on your bank.

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Free Shipping – On Orders Over $2,000

We offer free worldwide shipping on all orders over $2,000!
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Satisfied or Refunded – No Worries, We’ve Got You!

At Zenpan Japan, your satisfaction is our top priority.
If you're not 100% happy with your order, we’ll make it right — or refund you.
✅ 14-day return policy
✅ Hassle-free process
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✅ Full refund if items are damaged or incorrect
💬 Questions? Contact our team anytime.
We’re collectors too — and we care.

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Have a question about a card, shipping, or your order?
Our dedicated support team is always ready to help — fast, friendly, and reliable.
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✅ Quick turnaround – typically under 24h
✨ Whether you're a seasoned collector or just starting, we're here to make your experience smooth.

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Damaged or Incorrect Items

Exchanges

Refunds

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